From 3pm you can check-in. If you arrive earlier, we can store your suitcases at the reception.
What time do I have to leave the room (check-out)?
The time to check-out and leave the room is until 11 a.m.
Can I leave the room later?
It is possible to check-out later for a fee depending on the check-out time and subject to availability.
Do you accept pets in your hotel?
Sorry, pets are not allowed.
Can I connect to Wi-Fi?
Yes, it is available for free throughout the hotel.
Is parking available?
You can park in the vicinity of the hotel, or in the communal parking of Pas de la Casa.
What are the hours of the water zone?
You can relax in our relaxation area with Jacuzzi, sauna, from 4pm to 9pm (adults only from 6:30 p.m.). There is also a massage cabin and two massage chairs that you can reserve in advance.
What are the entry conditions to the water zone?
Admission is €12 per person per hour and €6 per child. Go to reception to book in advance.
What are the rates for children?
Babies from 0 to 1 year old and children from 2 to 12 years old will be considered. From 13 onwards you will count as an adult.
Are cots available?
Yes, we have cots available for free. Request it when you make the reservation.
Can I store my ski?
In winter, if you come to Andorra with the intention of skiing, we have locked lockers to store your snowboard or ski.
What are the restaurant hours?
Breakfast: 7:30 a.m. - 10:30 a.m.
Dinner: 7:00 p.m. - 10:00 p.m.
BeHotansa
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